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Check your order email
Your confirmation and tracking updates are sent to the email used at checkout.
Customer help
Frequently asked questions
Find quick answers about orders, shipping, paddles, sizing, returns, and support.
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Before you contact support
These are the fastest things to check before sending us a message.
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Have your order number ready
Sharing your order number helps us check your issue faster.
3
Include photos for damage
If an item arrives damaged, include photos of the parcel and product.
Orders
Orders & payments
Answers about placing orders, payment confirmation, and changes after checkout.
How do I place an order?
Select your product, choose any available options, add it to cart, and complete checkout.
Can I change my order after checkout?
Please contact us as soon as possible. We can only make changes before the order is processed or shipped.
Where is my order confirmation?
Your confirmation is sent to the email used at checkout. Please check your spam or promotions folder too.
Shipping
Shipping & delivery
Answers about delivery timelines, tracking, shipping fees, and international orders.
How long does shipping take?
Estimated delivery times depend on the shipping option selected at checkout. Local delivery is usually faster than international delivery.
Will I receive tracking?
Where available, tracking details will be sent after your order has been dispatched.
Do you ship internationally?
International shipping availability depends on the destination and courier options shown at checkout.
Products
Products & sizing
Answers about paddles, balls, apparel, accessories, sizing, and stock availability.
How do I choose the right paddle?
Consider your level, control needs, power preference, grip comfort, and paddle weight. Use the Size Guide / Paddle Guide for more detail.
Are product photos accurate?
We try to show product colors and details as accurately as possible, but screen settings can affect how colors appear.
What if an item is out of stock?
If a product is out of stock, it may be restocked later depending on supplier availability.
Returns
Returns & issues
Answers about returns, damaged parcels, incorrect items, and order issues.
Can I return an item?
Return eligibility depends on the item condition, timeframe, and return policy. Please review the return policy before purchasing.
What if my item arrives damaged?
Contact us as soon as possible with your order number and clear photos of the damaged parcel and item.
Are sale items returnable?
Sale, clearance, or final-sale items may have different return conditions. Please check the product page and policy details.
Still need help?
Send us your question with your order number if applicable. Our team will get back to you as soon as possible.