CUSTOMER HELP
Frequently Asked Questions
Find quick answers about orders, shipping, paddles, sizing, returns, and support.
Orders & Payments
Answers about placing orders, payment confirmation, and changes after checkout.
How do I place an order?
Browse our store, add your items to cart, and complete checkout. Once your payment is successful, you'll receive an order confirmation email.
Can I amend or cancel my order?
If your order hasn't been processed or dispatched, we'll do our best to help. Contact us as soon as possible.
How do I know my order is confirmed?
You'll receive an order confirmation email shortly after placing your order. If you can't find it, please check your spam folder or contact us.
What payment methods do you accept?
We accept a range of secure payment methods, including major credit and debit cards, PayPal, and other supported payment providers available at checkout.
Shipping
Answers about delivery timelines, tracking, shipping fees, and international orders.
Do you ship internationally?
Yes. We ship worldwide! Shipping is available directly to selected countries. If your country isn't available at checkout, contact us and we'll be happy to provide a shipping quotation.
How long will it take to process my order?
- In-stock orders are typically processed within 1–2 business days after payment is received.
- Pre-order and backorder items will follow the estimated arrival time stated on the product page.
- Orders placed on weekends or Singapore public holidays will be processed on the next business day.
How long does shipping take?
Delivery timelines vary depending on your destination and shipping method selected.
For order within Singapore, we offer delivery through our appointed courier partner, SPX Express. Estimated delivery time:
- Standard Delivery: 2-3 business days after dispatch
- Super Express: Same-day delivery; subject to a surcharge (available for selection at checkout)
For orders outside of Singapore, delivery times vary depending on the destination country and selected shipping service. Please note that customers are responsible for ensuring that imported products comply with local regulations within their destination country.
Please note that delivery times may be longer during peak periods or due to courier delays.
How much does shipping cost?
Shipping costs are calculated automatically during checkout based on your delivery address and selected shipping method. For local Singapore orders, free delivery is available with a min. spend of S$100.
Will I need to pay duties or taxes?
International orders may be subject to import duties, taxes or customs fees imposed by your destination country. These charges are the responsibility of the customer and are not included in the shipping fee.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
What should I do if there's an issue with my delivery?
If you experience any issues with your delivery, please contact us as soon as possible and our team will be happy to assist.
Products
Answers about our products, brands, recommendations and product demos.
Why buy from Performance Pickleball?
Purchase with confidence knowing you're buying from an authorised retailer and distributor for leading pickleball brands.
When you purchase through Performance Pickleball, you benefit from:
- Genuine and authentic products
- Manufacturer-backed warranty support (where applicable)
- Local after-sales support
- Expert product recommendations
- A team actively involved in coaching, retail and the pickleball community
We're committed to helping every player find equipment that's best suited to their game.
What brands do you carry?
We stock leading pickleball brands including Joola, Holbrook, RPM, Selkirk, Engage, Core, Standout and more.
Can you help me with recommendations
Absolutely. Rather than simply recommending the most popular or expensive paddle, our team considers your playing experience, performance goals and preferences before making a recommendation. Just drop us a WhatsApp!
Are your paddles suitable for beginners?
Yes. We stock paddles suitable for players of every level - from complete beginners through to Pro tournament competitors. If you're unsure where to start, we're happy to help. Contact us today!
Do you sell tournament-approved paddles?
Most of the paddles we carry are approved for sanctioned tournament play. Where applicable, this information will be indicated on the respective product pages. When in doubt, contact us for more information.
Can I try paddles before purchasing?
Where available, Performance Pickleball provides paddle demo sessions and product testing opportunities through our court bookings, coaching programmes, community events and activations.
For more details on our paddle demos, please visit this link.
Warranty & Returns
Answers about warranty coverage, return policy and how to submit a claim.
Do your products come with a warranty?
Warranty coverage varies by brand and product. Where applicable, it generally covers manufacturing defects for a limited period from the date of purchase. It does not cover normal wear and tear, cosmetic damage, accidental damage, misuse, improper use, abuse, or unauthorised modifications.
If you believe your product is eligible for a warranty claim, we'll be happy to liaise with the manufacturer for your claim and guide you through the process.
To submit a claim, please provide:
- Full Name
- Order Number
- Purchase Platform (e.g. Performance Pickleball website, retail store or marketplace)
- Date of Purchase
- A detailed description of the issue
- Clear photographs and/or videos showing the issue
Providing complete information upfront helps us process your claim more efficiently.
Once received, our team forward it to the brand partner for assessment. Depending on the brand's requirements, you may be asked to return the product for further inspection before a warranty decision is made.
As warranty assessments are handled by each brand and manufacturer, processing times may vary. We appreciate your patience throughout the process!
Who pays for shipping during a warranty claim?
Where a physical inspection is required by the brand for a claim, customers are responsible for the cost of shipping the product back to Performance Pickleball for assessment unless otherwise advised.
If the claim is approved, any replacement, repair or other resolution will be managed in accordance with the manufacturer's warranty policy.
Can I return my purchase?
We understand that circumstances may change after your purchase. Subject to the conditions below, Performance Pickleball generally accepts change-of-mind returns within 7 calendar days from the date of purchase.
To be eligible for a return, the product must:
- Be unused and in brand new condition.
- Be returned with all original packaging, accessories, tags and documentation intact.
- Show no signs of use, damage or wear.
- Be accompanied by proof of purchase.
All returned products are subject to inspection upon receipt. Performance Pickleball reserves the right to refuse any return that does not meet the above conditions or where the product is deemed unsuitable for resale.
Unless otherwise agreed, return shipping costs for change-of-mind returns are the responsibility of the customer.
Learn & Play
Discover pickleball, improve your game and explore our coaching, venues and events.
What is pickleball?
Pickleball is one of the world's fastest-growing sports, combining elements of tennis, badminton and table tennis. It's easy to learn, highly social and suitable for players of all ages and skill levels.
👉 Learn more:
PRA's Pickleball 101 program
Where can I learn pickleball?
Check out Performance Racquet Academy for lessons. Contact them here!
Where can I play pickleball?
Still need help?
Can't find what you're looking for? Chat with us and our team will get back to you as soon as possible.