General FAQs

[ORDERS]

How do I place an order?

Simply browse our online store, add your selected items to cart and proceed through our secure checkout. Once your payment has been successfully processed, you will receive an order confirmation email.

Can I amend or cancel my order?

If your order has not yet been processed or dispatched, we'll do our best to accommodate your request. Please contact us as soon as possible.

How do I know if my order has been confirmed?

Once your order has been successfully placed, you'll receive an order confirmation email containing your order details. If you do not receive one, please check your spam folder. For further assistance, please contact us.

What payment methods do you accept?

We accept a range of secure payment methods. Available payment options will be displayed during checkout and may include major credit/debit cards, PayPal and other supported payment providers.

[SHIPPING]

Do you ship internationally?

Yes. Performance Pickleball ships to selected international destinations. Shipping availability and delivery times vary depending on your location. Contact us for more information.

How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery timelines vary depending on your destination and shipping method selected.

For more information, please refer to our Shipping Policy.

How long does delivery take?

In-stock orders are typically processed within 1-2 business days. Delivery timelines vary depending on your destination and shipping method selected.

For more information, please refer to our Shipping Policy.

How much does shipping cost?

Shipping costs are calculated automatically during checkout based on your delivery address and selected shipping method. For local Singapore orders, free delivery is available with a min. spend of S$100.

Will I need to pay duties or taxes?

International orders may be subject to duties, taxes or import fees imposed by your destination country. These charges, where applicable, remain the responsibility of the customer. Please refer to our Shipping Policy for more information.

How do I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

[PRODUCTS]

What brands do you carry?

Performance Pickleball proudly carries a curated selection of premium global pickleball brands, including JOOLA, Holbrook, RPM, Selkirk, ENGAGE, CORE and Standout. Our product range continues to evolve as new products and technologies are introduced.

Why should I purchase from Performance Pickleball?

Purchase with confidence knowing you're buying from an authorised retailer and distributor for leading pickleball brands.

When you purchase through Performance Pickleball, you benefit from:

  • Genuine and authentic products
  • Manufacturer-backed warranty support (where applicable)
  • Local after-sales support
  • Expert product recommendations
  • A team actively involved in coaching, retail and the pickleball community

We're committed to helping every player find equipment that's best suited to their game.

I'm new to Pickleball. Which paddle should I choose?

The best paddle depends on your sporting background, playing style, experience level and budget. We recommend starting with our Paddle Finder or contacting our team for personalised recommendations.

Do you offer paddle recommendations?

Absolutely.

Rather than simply recommending the most popular or expensive paddle, our team considers your playing experience, performance goals and preferences before making a recommendation.

Contact us for more details.

Can I try paddles before purchasing?

Where available, Performance Pickleball provides paddle demo sessions and product testing opportunities through our court bookings, coaching programmes, community events and activations.

For more details on our paddle demos, please visit this link.

Are your paddles suitable for beginners?

Yes. We stock paddles suitable for players of every level - from complete beginners through to Pro tournament competitors.

If you're unsure where to start, we're happy to help. Contact us today!

Do you sell tournament-approved paddles?

Most of the paddles we carry are approved for sanctioned tournament play. Where applicable, this information will be indicated on the respective product pages. When in doubt, contact us for more information.

What are CORE Stealth Balls?

CORE Stealth Balls are specially engineered high-quality foam pickleballs designed to be significantly quieter than traditional pickleballs while maintaining a similar size, weight and bounce.

They're ideal for:

  • Noise-sensitive environments
  • Indoor play
  • Skill development
  • Family and community use
  • After-hours practice

Made in Taiwan.

[WARRANTY & RETURNS]

What is your warranty policy?

Warranty coverage varies by brand and product and generally covers manufacturing defects for a specified period from the date of purchase.

Please refer to our Warranty & Returns Policy for more details.

Can I return my purchase?

We generally accept change-of-mind returns within 7 calendar days, subject to inspection and our return conditions.

Please refer to our Warranty & Returns Policy for full details.

I think my product has developed a fault. What should I do?

Please contact us with:

  • Full Name
  • Order Number
  • Purchase Platform
  • Date of Purchase
  • Description of the issue
  • Supporting photographs and/or videos

Our team will review your request and advise on the next steps.

[LEARN & PLAY]

What is Pickleball?

Pickleball is one of the world's fastest-growing sports, combining elements of tennis, badminton and table tennis. It's easy to learn, highly social and suitable for players of all ages and skill levels.

👉 Learn more:
Pickleball 101 signature program

Where can I learn Pickleball?

Performance Pickleball offers coaching programmes for beginners through to competitive players.

👉 Learn more:
Group Lessons | Private Lessons | Junior Pickleball

Where can I play Pickleball?

We regularly operate courts, community sessions and partner venues across Singapore.

👉 View our venues:
Where to Play

Do you organise events?

Yes! Performance Pickleball regularly organises social sessions, tournaments, corporate events, school programmes and community activations.

👉 For Open / Social Play, check out our upcoming activities on Reclub.

STILL HAVE A QUESTION?

We're here to help.

If you can't find the information you're looking for, please reach out to us via our Contact Us page or WhatsApp and our team will be happy to assist.